Refund Policy

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.

To be eligible for a return:

• Items must be returned within 30 days of delivery
• Products must be unused and in their original condition
• Items must be in the original packaging
• You must provide proof of purchase (order number or receipt)

We want you to be 100% confident in your purchase. That's our commitment to you.

Starting a return is simple:

• Step 1: Contact our customer support team at support@relievva.com with your order number
• Step 2: Let us know which item(s) you'd like to return and the reason (optional but helps us improve)
• Step 3: We'll send you a return authorization number and detailed return instructions
• Step 4: Package your item securely and ship it back to us using the provided address
• Step 5: Once we receive and inspect your return, we'll process your refund

We're here to help every step of the way. If you have questions, just reach out!

Processing Time: Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days.

Refund Method: Your refund will be issued to the original payment method used for the purchase (credit card, debit card, PayPal, etc.).

Bank Processing: After we issue the refund, it may take an additional 3-5 business days for your bank or credit card company to post it to your account.

Notification: You'll receive an email confirmation once your refund has been processed.

If you don't see your refund after 14 days from when we confirmed processing, please contact your bank or our support team.

Defective or Wrong Items: If you received a defective product or we sent you the wrong item, we'll cover all return shipping costs. Just contact us and we'll arrange everything.

Change of Mind: If you're returning an item because you changed your mind or it didn't meet your expectations, you'll be responsible for return shipping costs.

Tip: We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. We can't guarantee that we'll receive your returned item if it's lost in transit.

We're sorry if you received a damaged or defective product. This is rare, but we'll make it right immediately.

What to do:

• Contact us at support@relievva.com within 7 days of receiving your order
• Include your order number and photos of the damaged/defective item
• Describe the issue you're experiencing

We'll offer you:

• A full refund to your original payment method, OR
• A free replacement shipped to you at no cost

The choice is yours. We'll also cover all return shipping costs for damaged or defective items.

For hygiene and safety reasons, certain items may not be eligible for return once opened or used:

• Items that have been used or are not in their original condition
• Products with damaged or missing packaging (unless damaged in shipping)
• Items returned more than 30 days after delivery

However, if you received a defective product, we'll make an exception and accept the return regardless of the condition.

If you're unsure whether your item is eligible for return, contact us and we'll let you know!

Absolutely! If you'd prefer to exchange your item for a different product or size, we're happy to help.

How exchanges work:

• Contact our support team with your order number
• Let us know what you'd like to exchange your item for
• Return your original item following our return process
• Once we receive it, we'll ship your new item immediately

Exchange Shipping: If the exchange is due to a defect or our error, we'll cover shipping both ways. For other exchanges, standard shipping rates may apply.

No problem! We can still help you process your return.

To find your order:

• Check your email for the order confirmation we sent when you placed your order
• Look for the shipping confirmation email with your tracking number
• If you created an account, log in and check your order history

If you still can't find your order information, contact us with:

• The email address you used to place the order
• The name on the order
• The approximate date of purchase

We'll locate your order and help you with your return!