Privacy Policy
Last updated: March 01, 2026
At Relievva, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
By using our website, you agree to the collection and use of information in accordance with this policy. We are committed to transparency and protecting your data.
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, shipping and billing addresses
- Payment Information: Credit card details, payment method (processed securely through our payment processors)
- Account Information: Username, password, preferences, and order history
- Communications: Information you provide when contacting customer support or subscribing to our newsletter
We also automatically collect certain information when you visit our website:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages viewed, time spent on site, links clicked, products viewed
- Cookies: Small data files stored on your device to improve your experience
We use the information we collect to:
- Process Orders: Fulfill your purchases, process payments, and arrange shipping
- Communicate: Send order confirmations, shipping updates, and respond to your inquiries
- Improve Our Services: Analyze how you use our website to enhance your experience
- Marketing: Send promotional emails about new products, special offers, or other information (you can opt out anytime)
- Prevent Fraud: Detect and prevent fraudulent transactions and protect our customers
- Legal Compliance: Comply with applicable laws and regulations
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties who help us operate our business (payment processors, shipping companies, email services)
- Shopify: Our e-commerce platform provider that hosts our store
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.
We take data security seriously and implement appropriate measures to protect your personal information:
- Encryption: All payment information is encrypted using SSL technology
- Secure Servers: Your data is stored on secure servers with limited access
- PCI Compliance: We follow Payment Card Industry Data Security Standards
- Access Controls: Only authorized personnel have access to personal information
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate or incomplete information
- Deletion: Request that we delete your personal information
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Request a copy of your data in a machine-readable format
- Object to Processing: Object to certain types of data processing
To exercise any of these rights, please contact us using the information provided at the bottom of this page.
Yes, we use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Keep items in your shopping cart
- Understand how you use our website
- Provide personalized content and advertising
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies only to our website and services.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.